Terms and Conditions

Mové Pilates – Liability Waiver

Location: Midstream, Pretoria, South Africa
Email: admin@movepilatessa.co.za
Effective Date: 23 September 2025

Terms & Conditions

Welcome to Move Pilates. By booking or attending our classes, visiting our studios, or using our website, you agree to the following Terms & Conditions.

  1. SERVICES
    Move Pilates offers small group and private Reformer Pilates classes in-studio. Move Pilates may also provide pre-recorded/ live online or video Mat Pilates sessions. Move Pilates reserves the right to change hours of operation, services offered, instructors, and all fees and charges, at any time, at its sole discretion and without prior notice to you. Any such changes will be notified to you through either a newsletter published from time to time, the website, notices in the studio and/or texting, emailing, or via Whatsapp.

  2. BOOKINGS & PAYMENTS
    ● All bookings must be made via our official booking platform (Fit by Wix - Move Pilates Bookings) and paid in advance. Payment confirms your space in class. Payment for memberships are due monthly in advance by the 1st of the month. Move Pilates is a cash-free facility. Payments are accepted via EFT, YOCO (via the Fit by Wix app/website), or via our in-studio Yoco pay point.
    ● Should any payments, fees or other debts remain due but unpaid from any source, Move Pilates may suspend your use of the studio services until all fees and other debts are paid in full. If payment is not received your use of the studio services and facilities may be canceled.
    ● Should you fail to inform the Move Pilates of changes to your payment details or your payment details are declined when Move Pilates processes a payment, you assume responsibility for fees incurred by the Move Pilates seeking payment to which they are contractually entitled. You also assume all debt recovery costs incurred by the Move Pilates in the event of non payment for services.

  3. BOOKING TYPES
    ● Drop-in Class Bookings: Pay-as-you-go, subject to availability.
    ● Memberships: Reserved weekly timeslot, billed monthly in advance. Absences are still invoiced to secure your spot. Members must provide at least seven (7) days’ notice prior to their billing date to pause a membership. If notice is given less than seven (7) days in advance, the upcoming monthly payment will be processed in full and cannot be refunded. All pause requests must be submitted in writing via email.
    ● Class Packs: Pre-purchased credits valid for the stated period. Any unused classes after expiry are forfeited.
    ● Waiting Lists: You may join a waiting list with an active class credit. If no spot opens, your credit will remain on your account.

  4. CANCELLATION POLICY
    ● Cancellations must be made at least 12 hours before the scheduled class time. If a cancellation is made less than 12 hours in advance, the class credit will be forfeited and cannot be refunded or transferred. This policy applies to all class types, including group classes, private sessions, and semi-private sessions.
    ● Cancellations can be made via the booking platform/app or by contacting the studio directly.
    ● If you become unable to use the studio facilities by reason of medical/physical incapacity you will need to provide Move Pilates with a medical certificate from a qualified medical practitioner clearly stating that you are unable to exercise. Any cancellation will include the following charges:

  5. The cost of services already provided by Move Pilates

  6. ENTRY TO THE STUDIO
    The temporary studio space is located within Midstream Estates. Upon entry into the estate gate, a valid Drivers or ID Card/book must be presented to security. At the studio address, please park in the designated areas and proceed to the studio. A valid class credit must be used to book a session on the booking platform directly, prior to the class. Entry will not be permitted without a valid booking.

  7. HEALTH & SAFETY
    ● You are required to complete a pre-exercise booking form. You must notify Move Pilates of any change in your health and fitness (including pregnancy) so that your training regime can be appropriately modified.
    ● Any advice and/or recommendation by an Move Pilates Pilates Instructor / Employee is not intended to constitute medical diagnosis or treatment, nor should it be relied on as a suggested course of medical treatment for a particular condition. If you are in doubt, you should obtain medical advice prior to commencing any exercise program.
    ● You must not use any Move Pilates facilities whilst suffering from any infections or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts, sores, or minor infections where there is a risk (however small) to other you and guests.
    ● Move Pilates is not liable for injuries.
    ● Pilates is a hands-on method and instructors may use tactile feedback unless you request otherwise.
    ● It is your responsibility to ensure that you correctly operate any studio facilities or equipment. If you are in doubt as to how to correctly operate or use any studio facilities or equipment, you must consult a Move Pilates staff member for assistance.
    ● Clients less than 16 years of age must be supervised by an adult when using the studio facilities. If you are under 16 years of age, your parent or guardian must complete your pre-exercise booking form.

  8. STUDIO ETIQUETTE
    Arrive 5-10 minutes before the start of your booked session. Entry may not be permitted after 10 minutes past the start of class.
    Grip socks are required. If you arrive without socks, Move grippy socks will be provided at R100.00 and billed to your account or paid in-studio via our Yoco paypoint.
    Please treat instructors, staff, facilities, equipment, and other clients with respect.

  9. REFUNDS
    All bookings, payments, and packages are strictly non-refundable.

  10. SPECIFIC ACKNOWLEDGEMENTS

All membership clients undertaking monthly invoiced payments must acknowledge and agree to the following:

  1. Your membership will continue until you cancel your by providing Move Pilates with one (1) week written notice.

  2. Whenever a payment is declined or returned unpaid, the outstanding amount, together with an Administration Fee will be charged to you.

  3. Payments will continue to be invoiced monthly until the membership is canceled by you in writing.

  4. ASSUMPTION OF RISK
    ● You are aware that the use of the premises and its facilities and your participation in Pilates sessions conducted by Move Pilates may involve strenuous activity and special risks.
    ● You warrant that you are physically able to participate in any sessions or fitness programs, or use any studio facilities in which you have chosen to participate and have not been advised otherwise by your medical practitioner. You further warrant that you have no pre-existing medical condition that would otherwise prevent you from using the studio facilities and/or participating in any sessions or fitness programs.
    ● You understand that you will be engaging in activities that may involve risk of personal injury or illness and which may also involve the risk of economic/property loss and damage. You also understand that there may be risks involved that are not known to you or to Move Pilates or may not be foreseen or reasonably foreseeable at this time or at the time of using the studio facilities or participating in the sessions/fitness program. You assume the foregoing risks including risk of any negligence by Move Pilates and its respective owners, directors, officers, employees or agents, and accept personal responsibility for any injury (including but not limited to personal injury and disability), illness, damage, loss, claim, liability or expense of any kind or nature, that you may suffer arising out of or in connection with the use of studio facilities or participation in classes/fitness programs by you, or any minor/person under your supervision, care or control.

  5. LIMITATION OF LIABILITY
    ● You hereby release and forever discharge Move Pilates from all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses howsoever arising that you may have incurred arising from or in connection with your use of Move Pilates facilities and equipment, or from being on studio premises to the fullest extent permitted by law and whether caused or contributed to (directly or indirectly) by any act of negligence, breach of duty or default/omission on the part of Move Pilates and its respective owners, directors, officers, employees or agents.
    ● You agree that Move Pilates will not be liable for any loss, damage or theft of any of your (or your guest’s or children’s) property. Further, Move Pilates will not be liable for any death, personal injury or illness occurring on studio premises or as a result of use of facilities or equipment.

  6. GUARANTEES
    No Guarantees. Move Pilates makes no guarantees about any particular results or benefits that you’ll get from our Site, our products or services. We will do everything to give you the tools to succeed, but we make no guarantees. We cannot be any more clear about this: we make no promises regarding results and make no guarantees whatsoever.

  7. ADDITIONAL
    ● No one has made any representations (whether verbal or written) to induce you to enter this Agreement and that no verbal agreements or understandings have been made with Move Pilates. All terms in relation to the provision of services are set out in this Agreement.
    ● You must inform Move Pilates of any change in your contact details or any other information relevant to your use of the services.
    ● Your membership/ class credits may be canceled/ forfeited by Move Pilates, if you do not adhere to the Rules and Regulations, your behavior in Move Pilates studio is deemed unacceptable, or for any other reason that the management of Move Pilates decides is applicable. Move Pilates reserves the right to refuse future services to you in these circumstances.

  8. THIRD PARTY SERVICE PROVIDERS
    From time to time, Move Pilates may make available within the studio premises service providers that are separate and distinct entities from the Move Pilates (and whom are not in partnership or agents or in any way related to the Move Pilates (Third Party Providers). Third Party Providers may offer services such as personal training, nutrition consultation and/or massage. Any claim you may have as a result of an act or failure to act by such a licensee (whether or not payment has been made to the licensee) will be brought against and will be the responsibility of that licensee.
    You engage Third Party Providers at your own risk and hereby release, indemnify and keep indemnified Move Pilates, its representatives, employees, agents, or other members of the studio’s personnel, from any claim by you as a result of an act or omission by the Third Party Provider.
    You must notify Move Pilates immediately if you have a claim against a licensee. Move Pilates will always assist, where possible, to resolve any conflict or issues with licensees.

  9. REMOTE SESSIONS (LIVE & PRE-RECORDED CLASSES)
    The terms of this agreement that pertain to class participation apply equally to remote sessions attended by students in their own space. However, students attending virtually should exercise diligence in considering a suitable space free from obstructions, sharp objects and trip hazards
    Live online sessions will be recorded for legal purposes and will not be used for public use without your consent and knowledge.

  10. INTELLECTUAL PROPERTY
    All content on our website, app, social media, and printed material is the property of Move Pilates and may not be copied or used without permission.

  11. GOVERNING LAW
    These Terms & Conditions are governed by the laws of South Africa.

Rules & Regulations

  1. CODE OF CONDUCT
    You must adhere to the code of conduct to maintain a safe and enjoyable environment. Please respect the wellbeing and safety of each other while on the studio premises and comply with Occupational Health and Safety requirements of the studio.
    Any internal signage displayed around the studio should be treated as part of the Rules and Regulations and Code of Conduct. If you are in breach of the Code of Conduct, Move Pilates reserves the right to terminate your access to services and take further action if deemed appropriate.

  2. DAMAGE TO PROPERTY
    If you (or your child) cause damage to equipment or any property of Move Pilates you will be held liable for damages.

  3. DRESS CODE
    Please wear clothing that allows for a full range of motion - think comfortable, breathable, and easy to move in. We recommend avoiding loose or draping garments, as they can get caught in the reformer springs and disrupt your flow during class.
    Your outfit doesn’t need to be skin-tight - yoga pants, sweatpants, shorts, pajamas are perfectly welcome, as long as you feel comfortable and confident.
    Grippy socks are required for all classes. If you arrive without socks, Move sticky socks will be provided at R100.00 and billed to your account or paid in-studio via our Yoco paypoint.
    No shoes, jewelry (except smartwatches), or disruptive phone use in class.
    A towel is encouraged for every session.

  4. EQUIPMENT
    All equipment must be returned to its proper place after use; in all areas of the studio and in all sessions.

  5. BEHAVIOUR
    If your behavior is deemed unacceptable in the studio, you may receive a written warning and future actions may result in termination of your use of the studio services and facilities.

  6. PRIVACY & SECURITY
    During or immediately prior to your becoming a client, we may obtain certain personal information (such as about your health and fitness position). Move Pilates will only use, disclose or deal with such information in accordance with its Privacy Policy, which can be accessed at the Move Pilates website additionally, for safety and security reasons Move Pilates may use surveillance in common areas. You may not make any recording or take any photograph of any person without the authorisation of that person.
    Move Pilates studios may take photos and footage of the studio for promotional usage, in which you may be visible. By using the services and facilities you consent for such images and footage to be used in promotional and other business-related material deemed appropriate unless otherwise advised in writing as part of our Booking Form.

  7. PREGNANCY
    For your safety, if you become pregnant please let your instructors know before each session.